Bets3 live Privacy Policy — Your data, our responsibility

1 Introduction

Welcome to bets3 live. This Privacy Policy explains how we collect, use, store, and protect your personal information. bets3 live (referred to herein as "we" or "the Platform") is a trusted online Sports Betting platform for users in Bangladesh.

Your privacy matters deeply to us. bets3 live believes that your personal data belongs to you, and protecting it is our core responsibility. This privacy policy is written in English to ensure every user in Bangladesh can read and understand it with ease.

By using the bets3 live website or services, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, please stop using our services and notify our support team immediately.

2 What Data We Collect

Bets3 live only collects data that is necessary to operate the service. Below is a detailed breakdown of the types of information we collect:

We never collect your bank password, full credit card number, or any other highly sensitive information. bets3 live only requests documents required for KYC verification.

3 How We Collect Information

Bets3 live collects your information through the following methods:

• Directly from you: Through the registration form, identity verification process, payment transactions, or conversations with our support team.
• Automatically: When you use the bets3 live website, technical information is collected via cookies, log files, and tracking technologies.
• From third parties: Transaction confirmation data from payment providers (bKash, Nagad, Rocket) and necessary information from identity verification services.
• From public sources: Publicly available information may occasionally be checked for fraud prevention purposes.

4 Purpose of Data Use

Bets3 live uses your information for the following purposes:

• Account creation & management: To complete registration, verify login credentials, and maintain account security.
• Providing Betting Services: To accept, process, and settle bets.
• Payment Processing: To securely complete deposits and withdrawals.
• KYC verification: To confirm your identity and prevent money laundering.
• Customer support: To respond to your questions and resolve any issues.
• Promotions & Bonuses: To inform you about relevant offers and bonuses — but only with your consent.
• Security & fraud prevention: To detect suspicious activity and maintain platform security.
• Legal compliance: To meet applicable laws and regulatory requirements.

Bets3 live does not use your information beyond the purposes stated above. If we need to use your data for any new purpose, we will obtain your separate consent first.

5 Data Sharing Policy

Bets3 live does not sell your personal data. However, information may be shared in the following limited circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Identity Verification Services: Shared with trusted verification partners to complete the KYC process.
• Legal Obligations: In response to court orders, government directives, or requests from regulatory authorities.
• Fraud prevention: Shared on a strictly limited basis with industry fraud prevention networks.

All third parties we share data with are contractually bound to uphold our privacy standards. They may not use your information for any purpose beyond what we have specified.

6 Cookies & Tracking

Bets3 live uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential cookies: To maintain login sessions and enable core site functionality. Without these, the site will not work properly.
• Performance Cookies: Used to understand which pages on the site are most visited, so we can continue to improve them.
• Functionality cookies: To remember your language preference and site settings.

You can disable cookies through your browser settings. Please note, however, that disabling certain cookies may cause some features of bets3 live to not function properly.

7 Data Retention Period

Bets3 live does not retain your data longer than necessary. The retention periods are as follows:

• Account Information: Retained for the duration of the account and up to 5 years after closure (as required by law).
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Bangladesh financial regulations.
• Support conversations: Retained for up to 2 years after the issue is resolved.
• Technical logs: Retained for up to 1 year.
• Marketing consent records: Retained until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymized.

8 Your Rights

As a bets3 live user, you have the following rights over your personal data:

• Right to Know: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that data.
• Right to correction: You can request that any inaccurate information in your account be corrected.
• Right to Erasure: You may request that your data be deleted in certain circumstances, although legal obligations may prevent complete erasure in some cases.
• Right to Restrict Processing: You may request that we limit the use of your data for specific purposes.
• Right to opt out of marketing: You can request to stop receiving promotional messages at any time.

To exercise any of these rights, email us at support@bets3live.app. We will respond to your request within 30 business days.

9 Children's Privacy

Bets3 live services are strictly for adults (18 years of age or older). We do not knowingly collect information from anyone under the age of 18.

If a minor has registered using false information and this comes to our attention, the account will be immediately closed and all associated data will be deleted.

10 Security Measures

Bets3 live uses industry-standard security technologies to keep your data safe:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• Database Encryption: All stored data is kept in an encrypted state.
• Two-factor authentication (2FA): An extra layer of security to protect your account with two-step verification.
• Regular Security Audits: Routine system reviews conducted by external experts.
• Access control: Only authorized personnel can access specific data.
• Suspicious Activity Monitoring: 24/7 automated security monitoring system.

Please keep in mind — no method of transmission over the internet is 100% secure. Use a strong password to protect your account and never share it with anyone.

11 Policy Changes

Bets3 live may update this privacy policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent via email or through the platform.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly. If any significant changes are made, we will notify you in advance.

12 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@bets3live.app
• Website: bets3live.app
• Help Center: Our Help Center Go to page.

Our dedicated privacy team takes your requests seriously and aims to respond within 30 business days. bets3 live is always committed to making your privacy our top priority.